(doesn't look like I have the ability to edit the original text or change the title)
Sorry- I never saw this comment until the "Survey" status change (/me checks the "send email on comments" flag.)
Yeah, focusing on the "is there servicing happening" part would definitely be better than nothing.
Woot @PetSerAl, that works! I played around a bunch with the OutputEncoding, but didn't check for a BOM on the input side. Thanks!